Making a ‘right to be forgotten’ request

Permanently deleting Contact data in Quotient

In Quotient, you can overwrite personal data when editing a Contact, and you can ‘delete & merge’ a Contact with another Contact.

However, this doesn't completely remove their personal data. There can be traces of this data on their associated Quotes, in the activity logs, in caches, and on Quotient's servers and backups for a period of time.

Quotient can help you to comply with any requests that you receive from your customers to thoroughly delete their personal data from Quotient.

What happens when Contact data is deleted?

At your request, your customer’s Contact data will be permanently deleted from your Quotient Account, and from Quotient's servers and backups.

If you have a Quote, that a deleted Contact previously appeared on, the original Contact detail will now display as 'DELETED' on the Quote.

How to action a Contact data deletion

Submit a request with the following:

1. The full URL of the Contact to be deleted, copied from your browser address bar, e.g. https://go.quotientapp.com/123456/c/contacts/view/123456
2. Ensure you are the Quotient Account Owner.

What happens next?

Before actioning any data deletion, we will:

• Reply back via email to confirm.
• Request access to your account, and we will need you to grant this.

After the deletion has been set in motion, there is no undo. It will take up to 10 days for the data to be permanently deleted.

Some background about why you might need to permanently delete your customer’s personal data

“The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay” – GDPR Article 17: Right to erasure (‘right to be forgotten’)

With regards to Quotient and your customers, you are the data controller, while Quotient is the data processor.