3 weeks ago
Sally and all the team at Serendipiti possess the highest calibre of support service and expertise. I have utilised many providers and this company and their personnel stand head and shoulders above the rest. I can’t recommend…
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Sally and all the team at Serendipiti possess the highest calibre of support service and expertise. I have utilised many providers and this company and their personnel stand head and shoulders above the rest. I can’t recommend them highly enough. If I could give 6 ⭐️ I would!
by Neil Futcher
2 months ago
CCF has been using Serendipiti for over 4 years. From set up to continued support, our charity could not have asked for a more professional, knowledgeable and friendly service. Thank you Team!
by CCF
2 months ago
Excellent work, thank you Sally and Team.
by Jason Stephen
4 months ago
We are thoroughly impressed with the exceptional service provided by Serendipiti. Their team of experts demonstrate unparalleled professionalism and technical expertise, ensuring our IT infrastructure runs smoothly and efficiently.…
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We are thoroughly impressed with the exceptional service provided by Serendipiti. Their team of experts demonstrate unparalleled professionalism and technical expertise, ensuring our IT infrastructure runs smoothly and efficiently. From prompt responses to our queries to proactive maintenance and innovative solutions, Serendipiti has consistently exceeded our expectations." by Helen Burdett-Wright
by Helen Burdett-Wright
6 months ago
Sally and her team go above and beyond to assist with any issues. Super quick to respond and always very friendly and approachable.
We would not use any one else!
by Claire Wills
8 months ago
Sally and David are such a pleasure to work with. We have been using them for our IT support for over a year now. They always respond promptly and concisely. They take the time to explain why an issue has occurred, how they…
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Sally and David are such a pleasure to work with. We have been using them for our IT support for over a year now. They always respond promptly and concisely. They take the time to explain why an issue has occurred, how they have fixed it and how to avoid similar issues happening again. They are by far the best IT team I have worked with.
by Sarah Maplesden
10 months ago
Working with Sally and Serendipiti has been a fantastic, hassle-free experience. Firstly, Sally visited our office to ascertain our needs, came up with a plan of action and carried it out quickly and efficiently all the while…
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Working with Sally and Serendipiti has been a fantastic, hassle-free experience. Firstly, Sally visited our office to ascertain our needs, came up with a plan of action and carried it out quickly and efficiently all the while keeping us non-techy people in the loop with what was happening and expected time-frames. Would 100% recommend.
by Krishen Bhautoo
10 months ago
Serendipiti are the closest you can get to an "in-house" level of service, from an "outsourced" service. They are super-responsive to our needs, looking at problems and coming up with solutions as soon as we ask. Yes, this…
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Serendipiti are the closest you can get to an "in-house" level of service, from an "outsourced" service. They are super-responsive to our needs, looking at problems and coming up with solutions as soon as we ask. Yes, this is about IT and tech - but Serendipiti gives the (for us anyway) much appreciated 'human' aspect to the sometimes baffling and complex digital domain. As a bonus, they also help find the most cost effective solutions, pointing us to the way of working that saves our time and money - much needed in our medium-sized charity. In sum, they really are part of our team.
by Gordon Ackroyd
a year ago
Great response, very knowledgeable and professional.
by Rob Bennett
a year ago
Fantastic service - always knowledgeable and friending. Would be lost without the team.
by Rachel Dixon
a year ago
We have been dealing with Serendipiti for several years now. They very prompt at ordering our equipment and installation. Excellent customer service we have a great rapport. I would highly recommend for all your Laptop and…
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We have been dealing with Serendipiti for several years now. They very prompt at ordering our equipment and installation. Excellent customer service we have a great rapport. I would highly recommend for all your Laptop and PC equipment. Great company and people to work with.
by Gail Wade-McKee
a year ago
Fantastic service from Serendipiti! We recently came into work one Monday morning to find our main laptop had died...Sally and David managed to salvage all of the data on it and get us back up and running by the Tuesday.…
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Fantastic service from Serendipiti! We recently came into work one Monday morning to find our main laptop had died...Sally and David managed to salvage all of the data on it and get us back up and running by the Tuesday. So grateful to them.
5* from us at The Window Shop.
by Jackie Brown
2 years ago
Thank you David! We had a networking problem with our office PCs and printer. Sometimes our system would work and other times it wouldn't, which was becoming increasingly frustrating and time-consuming. After setting up an…
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Thank you David!
We had a networking problem with our office PCs and printer. Sometimes our system would work and other times it wouldn't, which was becoming increasingly frustrating and time-consuming. After setting up an account with Serendipiti, David came round the very next day and reconfigured everything perfectly. We are very pleased with the end result, and found David to be friendly and informative. We asked other random questions regarding certain computer related issues and nothing was too much trouble for David, who answered all of our questions and offered advice. We highly recommend Serendipiti, and wont hesitate to call them for IT support in the future.
Mark Williams, Domelec Electrical Services Ltd.
by Mark Williams
2 years ago
We contacted Serendipiti after a recommendation due to us experiencing IT issues, the service we have received has been amazing, extremely professional, swift and friendly. A plan of action was put into place working around…
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We contacted Serendipiti after a recommendation due to us experiencing IT issues, the service we have received has been amazing, extremely professional, swift and friendly. A plan of action was put into place working around our needs working out of "normal" business hours.
Would 100% not hesitate to recommend.
by Kerry Bate
2 years ago
We have worked with Sally & Dave for many years now and cannot fault there commitment. They're always at hand to offer advise and their expertise is second to none. There's no hanging around, they're straight on it. I would not hesitate to recommend them.
by Martin Garley
2 years ago
We have only recently been introduced to Serendipiti when our IT support retired and passed us on to Sally Boyce-Latimer whose expertise, professionalism and sympathetic understanding of our requirements are excellent. James…
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We have only recently been introduced to Serendipiti when our IT support retired and passed us on to Sally Boyce-Latimer whose expertise, professionalism and sympathetic understanding of our requirements are excellent. James has been such a reassuring presence too. Thank you.
by Jen Brice
2 years ago
We have chosen Serendipiti for our IT support going forward as we were not getting any customer service from our previous IT support and had a very frustrated team of colleagues. From the first call to see if Serendipiti…
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We have chosen Serendipiti for our IT support going forward as we were not getting any customer service from our previous IT support and had a very frustrated team of colleagues.
From the first call to see if Serendipiti could meet our niche requirements, we have received transparency every step of the way. We started to use them while our current IT support was in place, they came to the office and did a complete audit of all our IT equipment and software to make sure we had all that was required to operate at full capacity, the audit was frank and to the point, we have accepted their recommendations and all is running smoothly now.
The CAD team are no longer frustrated and can work smoothly without the clinches they were getting. I am not getting frustrated team members coming to me because of IT issues.
We are kept up to date with what is happening just as it should be for any client when there is not an instant resolution.
We have great customer service from Serendipiti with a lot less teething problems than I thought we might get.
I have no hesitations at all in recommending anyone to have a discussion with Sally and David about their IT requirements and if they can support your business.
I am positive that our partnership with Serendipiti will last many years.
by Michelle Fisher
2 years ago
As a small, growing family ran business in the UK, we knew that the time had arrived that we needed a better IT system which would meet our needs. Having met with Sally and David on site, we discussed our current systems…
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As a small, growing family ran business in the UK, we knew that the time had arrived that we needed a better IT system which would meet our needs.
Having met with Sally and David on site, we discussed our current systems and issues we were encountering, and the potential options to allow the company to continue to grow into the future. Once agreed the Seredipiti team arranged for all the computers to be integrated into the new system and worked hard to, where as always with IT Integration, minimise the downtime experienced to ensure the TriVow team were fully up and running as quickly and smoothly as possible.
I am sure that TriVow has now found our outsourced IT team as we continue to evolve and will definitely utilise the services of Serendipiti into the future.
by Peter Trickleband-Vowell
2 years ago
OVER THE MOON! Sally & David at Serendipiti have been absolutely amazing. After being with an IT support company for just a few months, we realised that things weren't going well so a friend recommended we have a chat with…
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OVER THE MOON! Sally & David at Serendipiti have been absolutely amazing. After being with an IT support company for just a few months, we realised that things weren't going well so a friend recommended we have a chat with Serendipti. Sally explained that they could do everything that we asked for and should be able to solve all the issues that we were experiencing. Well .... in a very short time, earlier than the scheduled timescale, everything was in place. We now have a secure IT system that allows 3 members of staff to work remotely on all of our software - this is much more that we even asked for as it had just been refused by the previous IT company to even allow me, the director, to do this. I am still on cloud 9 that in such a short time we have had these changes made and this has helped our small company immensely. And even our monthly costs have reduced! As an added bonus, we have made new friends! Sally and David are so friendly and approachable and they put you at ease without making you feel 'small'. Yet they are still professional and transparent, making sure that we understand exactly what they are doing along our journey together. I cannot recommend this company highly enough - they have gone ABOVE & BEYOND all expectations.
by Lindsey Ransley | G&L Windows
2 years ago
I was very wary about change. However Sally explained all ,every step of the way. When changeover from domain host occurred we were supported remotely and by David on site. Excellent and reassuring. Small niggles occurred…
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I was very wary about change. However Sally explained all ,every step of the way. When changeover from domain host occurred we were supported remotely and by David on site. Excellent and reassuring.
Small niggles occurred but were soon sorted by Sally and her team. Very happy, thank you.
by Clare Wagstaff
2 years ago
An excellent customer focussed service.
The Serendipiti team were very thorough.
Thanks again!
by Gareth Fussell
2 years ago
I would not hesitate to recommend Serenditi. They have always been fantastic & never let us down. No matter what the challenge, Sally & Dave get it resolved as fast as possible, even if it means working out of hours & weekends.…
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I would not hesitate to recommend Serenditi. They have always been fantastic & never let us down. No matter what the challenge, Sally & Dave get it resolved as fast as possible, even if it means working out of hours & weekends. So glad we have them on onboard when ever we need their help. Thanks guys!!
by Matthew Rodwell
2 years ago
I cannot recommend enough, very friendly and knowledgeable, There is no sales pitch, I was offered a couple of different quotes, so I could decide which way I wanted to go, no pressure. Sally helped with a whole new system…
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I cannot recommend enough, very friendly and knowledgeable, There is no sales pitch, I was offered a couple of different quotes, so I could decide which way I wanted to go, no pressure. Sally helped with a whole new system which works like a dream, and makes my working day a lot easier. On the day of going live Sally & David came, was very quick hardly no down time, if I could give a 10 I would.
by Elaine Soames
2 years ago
Serendipiti are absolutely brilliant whenever we ring with a query. Nothing is too much trouble for Sally and the team. We have been customers for many years and would recommend them to anyone as they provide a friendly professional service.
by Treena Garner
2 years ago
Should have used these guys a year ago! Great service from Sally and her team, we could not recommend them highly enough.
by Ben Fountain
2 years ago
Very helpful and speedy response whenever we've asked for help!
by Sam
3 years ago
Always go above and beyond
by Bianca Harker
3 years ago
Sally you are a real lifesaver – thank you so very much for going above and beyond. I am genuinely extremely grateful to you and especially because you picked up my enquiry at the end of the day rather than leaving it until…
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Sally you are a real lifesaver – thank you so very much for going above and beyond. I am genuinely extremely grateful to you and especially because you picked up my enquiry at the end of the day rather than leaving it until the morning which so many people would have done. You are a Superstar – Thank you a million times!"
by Chrissy Cooper
3 years ago
We've only been dealing with Sally & David for a short time but they have been fantastic from day 1. Very clear, honest advice and guidance on all things IT related. Any work has been done efficiently and to a very high standard.…
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We've only been dealing with Sally & David for a short time but they have been fantastic from day 1. Very clear, honest advice and guidance on all things IT related. Any work has been done efficiently and to a very high standard. We look forward to working with them more going forward.
by Craig Rose
3 years ago
FANTASTIC SERVICE AS ALWAYS .
FAST RELIABLE , GREAT TEAM.
by Gail Surridge
3 years ago
GH Leathers are very pleased with the work Sally and the team have completed. The IT support received was great and we received brilliant support following up changes made to our company computers/emails. We would highly…
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GH Leathers are very pleased with the work Sally and the team have completed.
The IT support received was great and we received brilliant support following up changes made to our company computers/emails. We would highly recommend Sally and her team and can not thank them enough.
by Gail Surridge
3 years ago
We are delighted with the support we received from Sally and Serendipiti. Our project was completed within a week of our initial enquiry without any fuss or complications - fantastic!
Thank you.
by Claire Phillips
3 years ago
I cannot praise them enough! Acquiring and installing a new Hard Drive within a couple of days was impressive. Then their time spent and quality of responses over the next few days, dealing with my endless questions and requests,…
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I cannot praise them enough!
Acquiring and installing a new Hard Drive within a couple of days was impressive.
Then their time spent and quality of responses over the next few days, dealing with my endless questions and requests, was outstanding.
Thank you Sally and David for your high levels of commitment and expertise.
by Jerry Higgins
3 years ago
Excellent service
by Ben Fountain
3 years ago
I first met Serendipiti through a company acquisition where myself and team were instantly impressed by the set up, documentation and knowledge controlled by Serendipiti. Since then we have partnered with Serendipiti on additional…
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I first met Serendipiti through a company acquisition where myself and team were instantly impressed by the set up, documentation and knowledge controlled by Serendipiti. Since then we have partnered with Serendipiti on additional projects to help support us as we further expand the group. 10/10 in all categories. A rare find with IT companies.
by Nathan Draper
3 years ago
Sally never fails to impress.
by Nick Ripley
3 years ago
As always excellent service. Serendipiti take away all the stress of problematic computers with a smile!
by Hetty Lachlan
3 years ago
We are an engineering firm based in Kettering, Northamptonshire. we heavily rely on our CNC machines which runs on certain software , last month we had a huge problem which brought everything to a halt within our business.…
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We are an engineering firm based in Kettering, Northamptonshire. we heavily rely on our CNC machines which runs on certain software , last month we had a huge problem which brought everything to a halt within our business. We have used Serendipiti IT services for all our computer issues and found them more than adequate. I would like to personally thank David for the commitment, understanding and professional service he gave us and the efficiency on how quickly the issue was resolved and for the foreseeable future. Hence I would 100% recommend Serendipiti IT services. kind regards Del, EMBA ENGINEERING LTD.
by Albert Delpino
3 years ago
I have no hesitation in recommending Sally. She is very knowledgeable, quick, efficient, extremely helpful and pleasure to deal with. All your IT worries will be over if you use Serendipiti. Sally helped us to set up our…
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I have no hesitation in recommending Sally. She is very knowledgeable, quick, efficient, extremely helpful and pleasure to deal with. All your IT worries will be over if you use Serendipiti. Sally helped us to set up our system professionally. We are fully operational now, with access to all features of Office365. Thank you Sally
by Erika Miklos
3 years ago
Highly recommended! We used Sally to move from Gsuite to Office365 and couldn't have asked for a better service. She was helpful from start to finish and flexible with how we wanted to undertake the project. Thank you Sally!
by Maria Harrison
4 years ago
Informed of a backup HDD failure on a server late on a Thursday.
Warranty claim and replacement from manufacturer was handled early on Friday, an engineer was arranged and on site Monday AM to address the issue.
by Neil Johnson
4 years ago
Always helpful with no problem too small to fix and very patient with technophobes!
by Phil
4 years ago
Let me start by saying that if you need IT support you should look no further. We have been outsourcing our IT needs to Serendipiti for a number of years now and they have proved themselves over and over again, going above…
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Let me start by saying that if you need IT support you should look no further. We have been outsourcing our IT needs to Serendipiti for a number of years now and they have proved themselves over and over again, going above and beyond our expectations. There were times when situations asked for quick out of hours response and Sally has not even flinched in jumping in the situation. They make impossible task seem easy and have a very friendly and open approach ( and understanding!). Thank you Sally & the team behind you for everything!
by Andreea Baciu
4 years ago
I have been a client of Serendipiti for a while now. My go to for advice on all things technology. Dave's advice has always been invaluable. Look no further for a professional and friendly service.
by Angela Bonura
4 years ago
As a company we have been using Serendipiti as our IT partner for the past 2 years and in that time we have found them to be professional, courteous and extremely knowledgeable when assisting with our IT systems. Always quick…
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As a company we have been using Serendipiti as our IT partner for the past 2 years and in that time we have found them to be professional, courteous and extremely knowledgeable when assisting with our IT systems. Always quick to respond to any issues we may have.
by Rob Bennett
4 years ago
We are a small charity based in Oundle who have been using Serendipiti for 18 months and have been very pleased by the level of service throughout that time. We have worked on big projects and small and always received the…
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We are a small charity based in Oundle who have been using Serendipiti for 18 months and have been very pleased by the level of service throughout that time. We have worked on big projects and small and always received the same level of attention. Our move to home working was completely unanticipated but Sally and her team had it all sorted for us in no time. I am happy to recommend them.
by Liz Holland
4 years ago
Sally and her team have been instrumental in every step of growing our business. Nothing is too much trouble and support is delivered at every level of understanding. Our organisation is better for having her support.
by John Wolstenholme
4 years ago
The team at Serendipiti made the migration of our systems and data so easy for our charity. There was a seamless transition. We were made aware of everything that was happening every step of the way and any question asked…
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The team at Serendipiti made the migration of our systems and data so easy for our charity. There was a seamless transition. We were made aware of everything that was happening every step of the way and any question asked was answered in a way that the 'non-techy' of us could understand. I would highly recommend Serendipiti as an IT provider.
by Laura Eynon
4 years ago
Working with Sally is a joy. She is responsive, efficient and truly cares about her clients. All of our team respect Sally's expertise and trust her completely.
We would be lost without her.
by Judie Woods
4 years ago
Excellent service and communication. Very helpful and friendly team are always willing to help with the smallest of problems. Their expertise and knowledge of individual requirements is excellent. My family have used their…
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Excellent service and communication. Very helpful and friendly team are always willing to help with the smallest of problems. Their expertise and knowledge of individual requirements is excellent. My family have used their services for many years and will continue to do so.
by Lesley Saxby
